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Topics:

  • Products
  • Returns & Shipping

Topics:

All topics
  • Products
  • Returns & Shipping

Products

How are LINES products different?
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LINES is the only skincare brand exclusively dedicated to aging skin. LINES products are expertly crafted by Dr. Marnie herself, informed by her 15+ years as a leader in aesthetic dermatology practice focused exclusively on aging women in New York City. Our unique formulations contain the highest-potency active ingredients available without a prescription, delivering unmatched efficacy for immediate, visible results and long-term improvements. Our products undergo rigorous clinical testing. Let our results speak for themselves.

Are LINES products exclusively for women already doing aesthetic intervention (i.e. regular botox, filler, lasers)?
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Absolutely not! LINES products are powerful, standalone treatments designed for all skin over age 35, packed with high-potency actives that improve skin condition and elevate its health and radiance. 

That said, LINES products are a perfect complement to any aesthetic treatments. They’re proven to extend and enhance treatment effects, helping you maximize your investment in beautiful, healthy skin.

Where are LINES products made?
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LINES products are designed by our team in New York City and formulated with our partners in South Korea, the epicenter of skincare innovation, ensuring the highest quality and effectiveness.

How long is the shelf life of LINES products?
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Our commitment to quality ensures that each LINES product maintains its potency and effectiveness: 

  • Facial serum: 12 months 
  • Lip serum: 18 months 
  • Wrinkle pen: 12 months 

Rest assured, you’ll enjoy the full benefits of our meticulously crafted formulations throughout their entire shelf life.

Can I use LINES if I am pregnant or breastfeeding?
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Yes, you can! However, we always recommend consulting with your physician before introducing any new products into your routine during pregnancy and breastfeeding.

Do you test on animals?
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No, never. LINES is proudly cruelty-free and Leaping Bunny certified. We believe in beauty without harm, ensuring our products are kind to both your skin and animals.

Is LINES vegan?
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Yes, all our ingredients and formulations are 100% vegan.

Are your products gluten-free?
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Yes.

How can I learn more about a product?
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For more details, please visit our product pages:

Are LINES products safe to use on sensitive skin?
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Yes. Our products have undergone extensive testing to ensure they’re suitable for sensitive skin, hypoallergenic, and non-comedogenic. LINES cares for skin gently and effectively.

Will LINES products make me break out?
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No worries here! LINES products are non-comedogenic, meaning they’re specifically formulated to avoid clogging pores. Enjoy the benefits of our skincare without the fear of acne or breakouts. 

Are LINES products comedogenic?
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No. LINES products are non-comedogenic. In skincare, “comedogenic” refers to ingredients that can clog pores. Our formulations are specifically designed to avoid causing acne or breakouts, keeping your skin clear and healthy.

Are LINES products hypoallergenic?
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Yes, they are! All of our products have undergone extensive testing to earn the labels “suitable for sensitive skin,” “hypoallergenic,” and “non-comedogenic.”

Does LINES use parabens?
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No.

Does LINES contain fragrance?
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No.

Are LINES products clean?
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Yes. We are committed to clean beauty and proudly comply with Sephora’s Clean at Sephora labeling standards.

Are LINES products safe for nut allergies?
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Yes.

Where are usage instructions?
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You can find detailed usage instructions on each product’s page and on the secondary (box) packaging.

How do I find my shade?
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We’ve developed five buildable shades to suit a variety of skin tones. If you need help finding your perfect match, simply email or text us, and our team will be happy to assist you.

How do I use the facial serum pump?
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To get started, you may need to prime the product by pressing on the “L” at the top several times. This ensures the serum is ready for smooth, effortless application.

How do I use the applicator for the lip serum?
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Press down on the ledge just below the silver zamec tip. For your first use, you may need to pump a few times to prime the product. This ensures a smooth and even application every time.

How do I use the applicator for the wrinkle pen?
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Press down on the ledge just below the silver zamec tip. For your first use, you may need to pump a few times to prime the product. This ensures a precise and effective application every time.

Why can’t I see how much product is left in your bottles?
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Our opaque vessels are specially designed to protect products that are sensitive to light and air. To ensure maximum efficacy and optimize shelf life, we use an opaque dispenser to keep your skincare fresh and potent.

Returns & Shipping

How can I return my order?
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Your satisfaction is our priority. If you’ve opened your product and don’t love it, we’re happy to offer a refund. For unopened orders, please contact us at hello@linesmeetlines.com within 30 days for assistance.

How can I track my order?
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Once your order has been processed and shipped, you will receive an email with tracking details. Please note, it may take up to 24 hours for the tracking information to update after you receive the notification. 

How much does shipping cost?
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Shipping costs vary based on your location, but we estimate the average to be around $10 per order. For orders of $100 and over, we’re pleased to offer free shipping within the continental US!

What if my package is lost or misdelivered?
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If your package is lost or misdelivered, please email us at hello@linesmeetlines.com within 14 days of receiving your shipment notification email (don’t forget to check your spam folder). After this period, we can no longer take responsibility for the order. Thank you for your understanding.

What if the product I received arrived damaged?
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If your product arrives damaged, please email us at hello@linesmeetlines.com within 14 days of delivery, including a photo of the damage. We’ll make it right for you.

Do you ship internationally?
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Not yet! Stay tuned for updates.

How long does it take for my order to arrive?
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We aim to process all orders within 2 business days. Shipping times vary by location:

  • Midwest and Southern US: 1-2 business days
  • West Coast, Northeast, Pacific Northwest, and Southern Florida: 3-4 business days
Tracking says “delivered” but I haven’t received my order.
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If your order hasn’t arrived within 2 days past the expected delivery date, please email us at hello@linesmeetlines.com, and we’ll assist you in resolving the issue.

What if I need to edit, change or cancel my order?
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If you need to edit, change, or cancel your order, please email us at hello@linesmeetlines.com with your order number as soon as possible. Depending on where your order is in the process, we may still be able to make adjustments.

Can I exchange my order?
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Yes, you can! Please email us at hello@linesmeetlines.com within 30 days of your purchase confirmation to begin the exchange process.